Shipping
We offer both direct and dropship fulfilment to get your kicks to you as fast as possible.
Order Processing
All orders are fulfilled and dispatched within 1–2 working days of payment being confirmed.
Delivery Timeframes
Delivery times will vary depending on your location and the fulfilment method for your order:
- Direct Stock (Australia): Typically 2–7 business days after dispatch.
- Dropship Orders: Delivery timeframes depend on the supplier's carrier and location. Estimated timeframes will be provided at checkout where available.
You will receive a tracking number via email once your order has been dispatched.
Returns & Exchanges
We want you to love your purchase. If you're not completely satisfied, we're here to help.
Return Window
We accept returns within 30 days of the delivery date.
Eligibility
To be eligible for a return or exchange, items must be:
- Unworn and in original condition
- In their original packaging, including box, tissue paper, and any tags
- Free from signs of wear, scuffs, or damage
Items that do not meet these conditions will not be accepted for return or exchange.
Refunds & Exchanges
We offer both refunds and exchanges on eligible items. Once your return is received and inspected, we will notify you of the outcome within 3–5 business days.
- Refunds will be processed back to your original payment method.
- Exchanges are subject to stock availability.
Return Shipping
Return shipping costs are at the customer's expense. We recommend using a trackable shipping service, as OutSoleKicks is not responsible for items lost in transit.
How to Start a Return
To initiate a return or exchange, please contact us at support@outsolekicks.com with your order number and reason for return. Our team will guide you through the process.