Refund policy

Returns & Exchanges

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Window

We accept returns within 30 days of the delivery date.

Eligibility

To be eligible for a return or exchange, items must be:

• Unworn and in original condition
• In their original packaging, including box, tissue paper, and any tags
• Free from signs of wear, scuffs, or damage

Items that do not meet these conditions will not be accepted for return or exchange.

Refunds & Exchanges

We offer both refunds and exchanges on eligible items. Once your return is received and inspected, we will notify you of the outcome within 3–5 business days.

• Refunds will be processed back to your original payment method.
• Exchanges are subject to stock availability.

Return Shipping

Return shipping costs are at the customer's expense. We recommend using a trackable shipping service, as OutSoleKicks is not responsible for items lost in transit.

How to Start a Return

To initiate a return or exchange, please contact us at support@outsolekicks.com with your order number and reason for return. Our team will guide you through the process.